Claim Form

Please fill out the details of your claim below.

Important Note: Claims will only be accepted if they are submitted within 10 days of the date of arrival.

Contact Information

Phone Number *

Email *

Shipment Information

Tracking/Reference Number *

Date of Arrival *

Note: Brazilian customers, please consider the date of arrival available on MANTRA.

Documents

Attach any documents related to this claim.

Package Information

Number of packages *

Weight of items claimed *

Unit

Item Part Number and Serial Number

Item description *

Claimed amount (value and currency) *

Shipment Issue Details

Issue Type (select all that apply) *

Damaged Missing content Not received

Describe damage to outer packaging

Describe inner packaging

Describe damage to content

Repair cost

Shipping cost

Salvage/Inspection

Note: If your claim is filed for damage, and mitigation through repair or allowance is not possible, please explain why and provide contact information for salvage pickup. Salvage should be held until investigation of the claim is complete.

I accept that the foregoing statement of facts is hereby certified as correct. *

Claim Form

Claim Form

Company Information

Contact Information

Shipment Information

Package Information

Shipment Issue Details